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By accessing or using https://cocoboutiquemelbourne.com.au, you agree to be bound by the following terms and conditions:
This website is intended for personal, non-commercial use only. You may not use this website for any illegal or unauthorized purpose.
All content on this website, including text, graphics, logos, images, and software, is the property of Coco Boutique Melbourne or its content suppliers and is protected by international copyright laws. You may not use, reproduce, or distribute any content from this website without the express written permission of Coco Boutique Melbourne.
Any content that you upload or submit to this website, including comments, reviews, and other user-generated content, will be considered non-confidential and non-proprietary. By submitting content, you grant Coco Boutique Melbourne a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute the content for any purpose.
Your privacy is important to us. Please review our https://cocoboutiquemelbourne.com.au/terms-and-conditions to understand how we collect, use, and protect your personal information.
This website is provided on an "as is" and "as available" basis, without any warranties or representations of any kind, either express or implied. Coco Boutique Melbourne disclaims all warranties, including but not limited to, warranties of title, merchantability, fitness for a particular purpose, and non-infringement.
In no event shall Coco Boutique Melbourne be liable for any damages, including but not limited to, direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of this website.
You agree to indemnify and hold Coco Boutique Melbourne harmless from any claims, damages, or losses arising out of your use of this website, or your violation of these terms and conditions.
These terms and conditions shall be governed by and construed by the laws of Australia, without giving effect to any principles of conflicts of law. Any dispute arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the Australian Continent.
Coco Boutique Melbourne reserves the right to change these terms and conditions at any time. Any changes will be effective immediately upon posting to this website.
By using this website, you agree to be bound by these terms and conditions. If you do not agree with these terms and conditions, please do not use this website.
Returns and Exchanges Policy
If a dress is purchased in-store, it cannot be exchanged or returned due to a change of mind. Since the dress was bought after being tried on and the customer was satisfied with the purchase, we do not offer returns or exchanges if the customer changes their mind for any reason.
For dresses purchased online, we cannot accept returns or exchanges due to a change of mind, as all details are confirmed by the customer via video/pictures before the dress is shipped.
If the dress is as requested but the customer changes their mind and we approve the exchange, the dress must be unused, undamaged, and in its original packaging. The customer will cover the shipping cost if in another region/state. The dress must be sent to us within 7 days of the delivery date.
If the customer wants a refund and we accept the return, the dress must be unused, undamaged, and in its original packaging. The shipping cost will be at the customer's expense if in another region/state. The dress must be returned within 7 days of the delivery date.
To initiate a refund or exchange, please contact our customer service team at cocoboutiquemelbourne@gmail.com with your reason for the return or exchange. We will provide you with instructions on how to proceed.
Once we receive the dress, we will inspect it and process your refund within 10 business days and exchange it within 21-28 business days. Refunds will be issued to the original payment method, and exchanges will be shipped to you at no additional cost.
Please note that some items may be subject to a restocking fee, and we reserve the right to deny a refund or exchange if the dress does not meet our return policy requirements.
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